Mrs T was informed that she was the executor of a will for a very elderly gentleman who had no surviving family. To carry out her duties as the executor she needed to obtain a death certificate in order to apply for probate, transfer ownership of property and then access and close the deceased’s bank accounts.

However, Mrs T was unsure of the exact details of the death, which are required to order the death certificate.

Mrs T originally ordered a death certificate via the General Register Office (GRO), but the information she provided was insufficient for them to locate the death record. Without consulting her, the GRO partially refunded her and cancelled the order, offering no explanation or guidance on her next steps. This left Mrs T unsure how to proceed, causing unnecessary delays and stress.

Mrs T turned to UK Document Services for help to find a UK death certificate, knowing she could not complete her executor duties without the death certificate.

To obtain a copy death certificate in London we require the full name of the deceased, date, place and age at death or as much information known.

• • We conducted an extensive search of the England & Wales records and, once we were confident that we had found the correct record, we shared our findings with the client. After their confirmation, we submitted the application for the death certificate.

• • The death certificate was dispatched to Mrs T via her chosen postal service.

At UK Document Services, we go beyond the standard search process. If we cannot locate the correct record using the information provided, we will conduct an extended search, going beyond the year stated in the order, at no additional cost.

We will communicate with the client, explaining what records we have located, and we will only proceed with obtaining the certificate after the client confirms the correct record.

Mrs T received the correct death certificate efficiently, avoiding unnecessary delays and ensuring all probate and estate management tasks could proceed smoothly.

Obtain Copy Death Certificate Dispatch Times

• • Standard Service – dispatch is up to 10 working days

• • Rapid Service – dispatch is up to 5 working days

• • Priority Service – dispatch is next working day

NB. Delivery time should be added to the stated estimated dispatch date.

UK Document Services simplifies obtaining certificates, even when order details are incomplete or uncertain.

After a frustrating experience with the GRO, the client was extremely grateful to UK Document Services for conducting extensive searches until the correct record was located. Without the death certificate, she would not have been able to fulfil her responsibilities to the elderly gentleman. She particularly valued being treated as a person, rather than “just another order.”

Get your official birth, marriage, divorce, or a copy death certificate quickly and easily — order online today.