Terms & Conditions
UK Document Services allows you to order UK Birth Certificates, UK Marriage Certificates and UK Death Certificates online. It is quick, easy and safe.
Whether you need a replacement birth certificate, replacement marriage certificate or replacement death certificate, we specialise in providing certificates from England, Wales, Scotland, Northern Ireland and overseas (registered in the UK) and the Republic of Ireland.
We rely on the information you input on your order form. Using the information you provide we search the records. We cannot be held responsible for any incorrect, incomplete or false information supplied.
Based on the information you have provided on the order form, if we are unable to identify the certificate, we may retain a processing and search fee, and issue you a partial refund.
For England & Wales, where orders are placed and paid for after 15.30, the registry office deem them received the following working day. For Scotland where orders are placed and paid for after 13.00, the registry office deem them received the following working day. For Northern Ireland where orders are placed and paid for after 12.00, the registry office deem them received the following working day. For example, if an order and payment was placed at 16.15 on Monday 20th February, the registry office deem them received the following working day – Tuesday 21st February.
The cost of a certificate includes the cost of the actual certificate itself, in addition to the administrative cost which is where we search for the records, then process the order, procure and then the delivery of the certificate.
Dispatch terms quoted is given in good faith. Items are dispatched to the address requested on the order form. Items are dispatched using the domestic postal system. The given dispatch time is based on business / working days, and are counted from the first complete business / working day onwards.
We cannot be held responsible or liable for any event which results from either the delay or the non-delivery of a certificate. Customers must be aware that items can sometimes be delayed or lost in dispatch.
We cannot be liable for issues beyond our control, such as postal strikes by the Royal Mail. Delivery dates are never confirmed by us. We can only confirm the dispatch dates. Any delays due to environmental issues affecting overseas deliveries are also outside our control.
Delivery is deemed to take affect at the point of dispatch. Delivery times given on the payment page when selecting the type of delivery required are given as estimates only. No liability can be accepted for non-delivery or delay of delivery. We will however endeavour to ensure items reach the customer, and at our discretion will issue additional certificates at no extra charge to the customer.
All liability on orders placed (including, but not restricted to, items lost in post, replacement orders, errors and refunds) is confined to within 6 months from the date of purchase.
Cancellations & Amendments
There is no facility to cancel or amend an order once it has been placed. Orders feed directly into our production process, leaving us unable to stop the system. We apologise for the inconvenience.
The following directive relates to the exception to the right to cancel: Regulation 13 (1) (a) “For the supply of services if the supplier has given correct information and the performance of the contract has begun with the consumers agreement before the end of the cancellation period.”
Your contract with us is deemed to start at the point of order, and as such the above regulation applies. UK Document Services do not offer the right to cancel once the order has been placed and paid for.
Apostille Terms & Conditions
Please DO NOT make any travel arrangements or arrange meetings with Embassies before your legalised document(s) is returned to you. If you decide to go against this advise and the return of your document(s) is delayed, we will not be held responsible for any financial losses you may incur. Once the birth, marriage or death certificate is received by us, it will take upto 7 working days for us to ensure the specified certificate is Apostilled.
How is the Apostilled document sent to me?
Apostilled documents are dispatched using a Signed For Service. Guideline delivery times from date of dispatch are:
- To UK – 2 working days
- To Europe – 6 working days
- To Rest of the World – 8 working days.